Terms & Conditions

When you place an order with us, the following conditions apply:

• All prices are in Norwegian Kroner (NOK) and include 25% VAT
• We reserve the right to adjust prices due to errors or market changes
• Payment must be received before delivery
• We accept Vipps, Klarna, credit cards, and bank transfers
• Order confirmation is sent to your email after purchase

We strive to deliver your products as quickly as possible:

• Standard delivery time is 3-7 business days for in-stock items
• Special order items may take 2-4 weeks
• You will receive tracking information via email
• Delivery is made to the address specified in your order
• Freight costs are calculated based on weight and destination
• Large orders may require freight forwarding

Your rights according to Norwegian consumer protection laws:

• You have 14 days from receiving the goods to cancel your purchase
• The product must be returned in original, unopened packaging
• Custom-made or special-ordered items cannot be returned
• Return shipping costs are covered by the customer unless the item is defective
• Refund will be processed within 14 days of receiving the returned goods
• Contact us before returning items to receive return instructions

All products come with manufacturer warranty:

• Solar panels typically have 25-year performance warranty
• Inverters and other equipment have 5-10 year warranty
• Warranty terms vary by manufacturer - see product specifications
• Contact us immediately if you discover defects or damage
• We handle warranty claims directly with manufacturers
• Keep your order confirmation as proof of purchase

We take your privacy seriously:

• Your personal information is processed according to GDPR
• We collect only necessary information to process your order
• Your data is stored securely and not shared with third parties
• You have the right to access, correct, or delete your data
• We use cookies to improve your shopping experience
• Read our full Privacy Policy for more details

If you have a complaint or dispute:

• Contact us first to resolve the issue directly
• If we cannot reach an agreement, you can contact the Consumer Council
• Complaints can be submitted to the Consumer Complaints Board
• EU consumers can use the EU Commission's online dispute resolution platform